The “Outstanding Customer Leadership Award” is based on Customer Service Excellence Award criteria followed by Toyota Motor Corporation (Japan). This is the first time a company has achieved “The Leadership Award” for 5 consecutive achievements of the “Outstanding Customer Service Award”. Toyota is known globally not only for its superior quality vehicles but also for its outstanding service levels that have enabled the company to win the hearts of millions of customers worldwide.
This particular award evaluates areas such as technical service skills, parts supply operation enhancement, value chain enhancement, customer service improvements and operations kaizen enhancements within the operations in Sri Lanka. Toyota Lanka’s after sales service operation and overall customer service competency was evaluated stringently by a panel of elite specialists. Toyota’s objective through this award is to develop strong dealers that are capable of sustaining true competitiveness and enhance overall customer service competency.
Toyota Lanka first began global recognition for outstanding service levels with a bronze award in 2008 and 2009. With continuous improvements (Kaizen) in local operations, silver awards followed in 2010 and 2011. Since 2012, Toyota Lanka has received the gold award for 5 consecutive years.
Speaking on this significant achievement and success story Toyota Lanka’s Managing Director Shungo Yoshioka said, “Toyota Lanka is indeed proud to be recognized among Toyota Motor Cooperation’s global operations as a leader in customer service operations. This is not only an achievement for Toyota Lanka but is also an achievement for Sri Lanka. This is a result of all our department teams’ tireless effort in to providing each customer quality service by implementing a customer first approach”.
Taking in to consideration the five consecutive gold awards, the Outstanding Customer Service Leadership Award which is significant milestone in Toyota Lanka and Toyota Tsusho Corporation history.